ARE YOUR PRODUCTS REAL, ORIGINAL?

Hello, our products are not real. We don’t have any relation with the brand we sell, they all are replicas. It’s important to highlight that we do not want to create any confusion or misunderstanding, the customer has to know that he is not buying an original product. They look like original, they have the same material as original and you can wear them for long time without problems because the quality is soo good. They are the best for wearing. You pay cheap price for the same thing. We have in hand photos of shoes, you can contact us to see them. We have many happy customers

HOW IS THE SHIPPING PROCESS DONE? HOW LONG DOES MY PACKAGE TAKE?

1. The orders are shipped within (1-6 business days)
2. International shipping is between 8-30 days it can be faster.

I RECEIVED TRACKING NUMBER BUT WHEN I WILL RECEIVE MY PACKAGE?

Once the package is shipped, and you have recieved the tracking number, it will take from 8 to 30 days to arrive. You can track your package in global.cainiao.com and you will be able to see where the package is at all times.

WHAT HAPPENDS IF I AM NOT THERE WHEN THE POST OFFICE DELIVERS THE PACKAGE?

They will leave a notice paper, call you, or send you an SMS. Giving you the option the pick it up in your nearest post office, or to set up a date for the delivery. You can call the post customer service and ask them about the package. You will find the customer service info on their website.

WHY IS THERE NO CASH ON DELIVERY OPTION?

The order leaves directly from the factories to the indicated address, as it is an international postal shipment, it does not give us the possibility of cash on delivery as payment. Thank you for understanding.

I HAVE NOT RECEIVED MY ORDER, WHAT I CAN DO, CAN I GET A REFUND?

We guarantee a refund if you have not received the ordered item within 90 days. If 90 days have passed and you have not received the ordered item, you can request a full refund of it by sending an email from the contact section indicating the order reference. Once the refund is requested, our team will study your case and communicate a resolution within 72 hours. If your request is approved, a refund will be made for the amount of the item not received, if possible it will be made using the same payment method that you used when placing the order. Depending on the payment method, the refund may take 5 to 10 business days to become effective.